For electrical service dispatchers
Run the board. Not the phones.
Answers the “where’s my tech?” calls and runs the confirmations — Mission diagnoses the operating constraint before prescribing the build.
Your day
The decisions are fast. The coordination never stops.
Deciding who goes where is the work the shop keeps you for. The ETA calls, the confirmations, and the chasing are what eat the rest of the day.
- The dispatch judgment
- Matching the right electrician to the right job, triaging a true emergency over a routine call, and calming a homeowner who’s had no power all day.
- The repetitive comms and coordination
- Re-keying intake, texting “running late” updates, confirming next-day appointments one by one, re-sequencing routes by hand, and chasing missing job notes before anything can be invoiced.
What it costs
The shop can’t add trucks without adding dispatch.
One dispatcher can only hold so many techs, calls, and reroutes at once. Past that, calls go to hold, ETAs slip, and the admin caps how many jobs the shop can run.
Bad routing leaves revenue in the gaps
Vendor benchmarks put the revenue lost to poor scheduling at as much as 30 percent — missed windows, wasted truck rolls, and idle techs.
Idle tech time eats target profit
Roughly 6.4 of 8 hours should be billable on-site. Every minute a tech spends idle or waiting on a dispatch decision is margin gone.
No-shows burn money before the truck arrives
Each no-show is a wasted truck roll, fuel, and a gap in the schedule that vendors put at over $50,000 a year.
Directional patterns from the trade and from operator interviews — not Mission results. Your numbers get established in the assessment.
Where the constraint often shows up
It runs the comms loop inside the tools you already use.
You assign the workflow once, in plain language, and Mission’s agent works your dispatch board, SMS, phone, and calendar — flagging only the exceptions for you.
- Sends proactive ETA and delay notifications
When a job overruns or a tech is running late, the agent texts the affected customers a new arrival window automatically — killing the inbound “where’s my tech?” calls before they happen.
- Runs appointment confirmations and reminders
It confirms tomorrow’s schedule by text or call, handles the reschedule replies, and flags only the exceptions so no-shows don’t become wasted truck rolls.
- Drafts a re-sequenced route for your approval
When a job runs long or an emergency lands, it proposes a reshuffle that honors skill, zone, and time windows. You approve or override with one tap — the assignment call stays yours.
- Tracks parts and chases work-order gaps
It watches for parts to arrive and drafts the return-visit booking, then reviews closed jobs for missing notes, photos, and signatures — handing the office clean, invoice-ready orders.
The result
The judgment stays yours. The phone stops owning the day.
When the agent runs the ETA texts, the confirmations, and the chasing, your day stops being interrupted every few minutes — and the shop can add trucks without the board falling apart by ten.
The schedule falls apart by 10 a.m.
- You field “where’s my tech?” calls one at a time.
- Every overrun means re-texting techs and customers by hand.
- The back half of the day goes to chasing missing job notes.
You dispatch. The agent handles the loop.
- Customers get a new ETA before they ever call in.
- A re-sequenced route is drafted and waiting for your tap.
- Clean, invoice-ready work orders reach the office on their own.
Safe by default
You stay the final approver on every call.
The agent runs the repetitive comms; the dispatch judgment stays with you. Every reshuffle is a proposal you approve or override, and nothing goes out without you.
- Connected
- Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
- Approved
- Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
- On mission
- You set the assignment once. The work stays on it for days and weeks without drifting.
- Observable
- You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Keep the board. Lose the phone tag.
Show us the calls, confirmations, and chasing that eat your day, and we’ll show you exactly what Mission would run for you.
Not ready to talk? Map one workflow yourself — free, no sign-up, and the first three steps put a dollar figure on it.