For pet store managers
The floor runs you. Not anymore.
You didn’t open a pet store to re-key orders into six vendor portals after close — Mission carries that part.
Your day
Part operator, part air-traffic controller.
You open by checking the tanks and the small mammals, then the floor eats the day — the grooming phone rings mid-count, a truck shows up to be checked against the slip, a regular wants a special order. The judgment is the job. The chasing and re-keying is the tax squeezed into the margins.
- The judgment & the relationships
- Live-animal welfare calls, the merchandising eye, coaching your team, matching a finicky cat to the right food, and deciding what to buy on instinct and cash on hand — the moat the big-box and Chewy can’t copy.
- Re-keying, chasing & reconciling
- Splitting reorders across four to eight vendor portals, counting deliveries against packing slips, answering grooming calls, patching the staff schedule, and chasing the special orders you promised to call back on.
What it costs
One person owns inventory on top of everything.
The admin doesn’t just take hours — it leaks money. Missed grooming calls walk out the door, unreconciled deliveries hide in the P&L, and gut-based manual ordering ties up cash you don’t have to spare.
Inventory admin steals the best floor hours
Reorders, cycle counts, and reconciliation can eat five to ten hours a week from the most senior person on staff — usually you — before the floor work even starts.
A missed grooming ring books somewhere else
Every missed grooming booking worth about $75 to $120 rings out while you are mid-count and walks to a competitor.
Shrink chews through thin store margins
Theft and shrink run near one and a half percent of sales, on top of one to two percent perishable spoilage — the kind of margin a neighborhood store can’t afford to leak.
Directional patterns from the trade and from operator interviews — not Mission results. Your numbers get established in the assessment.
Where the constraint often shows up
It does the chasing inside the tools you already run.
You assign the workflow once, in plain language. Mission’s agent handles the re-keying, confirming, and follow-up in your POS, calendar, and inbox — and keeps every buy decision, welfare call, and customer relationship with you.
- Drafts the reorders, vendor by vendor
Pulls low-stock items from the POS, groups them by preferred distributor with minimums and lead times, and hands you a ready-to-approve order per vendor. You make the buy.
- Reconciles every delivery
Matches the packing slip against the PO and your on-hand, then flags shorts, damages, and overcharges before you sign. You handle the dispute.
- Answers and confirms grooming bookings
Triages booking and reschedule calls and texts, offers open slots from the live calendar, and sends reminders so fewer no-shows and missed calls slip through. You handle the brush.
- Tracks special orders and call-backs
Logs each special order, watches the vendor ETA, and texts the customer the moment it lands — instead of a sticky note you have to remember. You make the recommendation and the sale.
The result
Keep the relationships. Hand off the chasing.
When the re-keying, reconciling, and confirming run on their own, the back-office work stops stealing the margins of your day — and you get to be the neighborhood expert you opened the store to be.
The admin gets squeezed into open and close.
- Reorders re-keyed into six portals after the doors lock.
- Grooming calls ring out while you’re mid-count.
- Special orders tracked on sticky notes you forget.
The floor stops running you.
- Draft orders per vendor are waiting for your approval.
- Bookings are answered and confirmed without the floor stalling.
- Customers get the call the moment their order lands.
Safe by default
Every buy and welfare call stays yours.
The agent drafts, reconciles, and confirms; it never places a buy, signs a delivery, or makes a welfare call on its own. Anything that needs your judgment is held for your sign-off.
- Connected
- Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
- Approved
- Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
- On mission
- You set the assignment once. The work stays on it for days and weeks without drifting.
- Observable
- You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Run the floor. Skip the back office.
Show us the orders, deliveries, and bookings you handle after close, and we’ll show you exactly what Mission would carry for you.
Not ready to talk? Map one workflow yourself — free, no sign-up, and the first three steps put a dollar figure on it.