For plumbing field supervisors
Coach your crew. Drop the approval button.
Approvals, logs your QC findings, and chases the paperwork — Mission diagnoses the operating constraint before prescribing the build.
Your day
You came up here to coach. The board won’t let you.
You can’t finish one basement re-pipe without three techs texting at once — a price to bless, a second opinion, a tech who’s stuck.
- Judgment: QC, ride-alongs, pricing calls, people
- Deciding if a solder joint is a callback waiting to happen, making the call on a $12k replacement, and building an apprentice into a real plumber. Craft, safety, and people — irreplaceable.
- Swivel-chairing, re-keying, chasing, compiling
- Approving quotes across text, phone, and ServiceTitan; re-typing QC findings and coaching notes into spreadsheets; chasing techs for missing photos and signed invoices; hand-assembling the weekly scorecard.
What it costs
The coordination caps how many crews you can carry
Every hour lost to chasing is an hour off the ride-along — and a slow sign-off mid-basement is a closed sale walking out the door.
Coaching time disappears into admin
Field-service admin waste runs about ten hours a week per role — stolen straight from the coaching time that’s the whole reason you took the job.
Big tickets wait on your nod
Big water-heater swaps and system replacements wait on your sign-off. A slow or missed approval mid-ride-along is real lost revenue per occurrence.
The callback lesson lands too late
By the time the callback report reaches you, the coaching signal is stale — unpaid rework and a satisfaction hit you could have caught early.
Directional patterns from the trade and from operator interviews — not Mission results. Your numbers get established in the assessment.
Where the constraint often shows up
It chases, compiles, and swivel-chairs. You judge.
Working inside ServiceTitan, your texts, and your calendar, the agent handles the repetitive coordination and hands you a clean, one-tap decision.
- Preps approvals for a one-tap call
Watches for estimates that cross the threshold, packages the scope, pricing, and job context into one clean view, and flags anything off — thin margin, missing line item — so you decide in seconds while the customer is still in the room.
- Logs and routes QC and callback findings
Turns your voice and photo notes from a site visit into a structured QC record on the job, routes the corrective task to the named tech, and follows up until it’s confirmed fixed — instead of living in scattered texts and a personal spreadsheet.
- Auto-compiles the technician scorecard
Pulls per-tech callback rate, average ticket, close rate, and membership numbers into a ready-to-review weekly sheet with the outliers highlighted, so your one-on-ones start from the coaching, not the spreadsheet.
- Chases the missing paperwork
Nudges techs for missing photos, notes, and signed invoices, and flags tickets with likely missed line items before close-out — so billing isn’t delayed and upsell leakage doesn’t hide.
The result
Keep the judgment. Lose the chasing.
When the agent carries the coordination, your day stops being driven by the board and starts being driven by the ride-alongs and the people you’re building.
Half your day goes to chasing paperwork.
- You can’t finish one ride-along without the phone blowing up.
- QC findings and coaching notes scatter across texts and spreadsheets.
- Nights go to compiling scorecards instead of to your family.
Your hours go to craft, safety, and people.
- Approvals arrive pre-packaged for a one-tap decision.
- Every QC finding lands on the job and gets chased to fixed.
- The scorecard is ready before the one-on-one starts.
Safe by default
The agent never overrides your eye or your gut
It never decides whether work is good, never sets a price, never coaches a person, and never overrides a safety call — every judgment stays with you, and anything uncertain is flagged, not guessed.
- Connected
- Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
- Approved
- Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
- On mission
- You set the assignment once. The work stays on it for days and weeks without drifting.
- Observable
- You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Coach more. Type less.
Show us the chasing and compiling that eats your week, and we’ll show you exactly what Mission would carry so your hours go back to your crew.
Not ready to talk? Map one workflow yourself — free, no sign-up, and the first three steps put a dollar figure on it.