For HVAC field supervisors
Stay in the field. Drop the clipboard.
Tickets, logs the approvals, and triages callbacks — Mission diagnoses the operating constraint before prescribing the build.
Your day
You got promoted off the truck, not away from it
The phone never stops — verbal quote approvals, photos of wiring diagrams, callbacks to triage — and the paperwork waits for the evening.
- Judgment: QC, ride-alongs, honest calls, developing techs
- Deciding if a 16-year-old furnace is worth saving, watching a junior tech’s technique, and growing the next generation of your crew.
- Re-keying approvals, chasing tickets, logging callbacks
- Typing up verbal sign-offs, hunting missing model and serial numbers, and stitching coaching notes from scattered job data.
What it costs
Every interruption is an hour you don’t spend coaching
You’re the single point of contention for the whole crew — and callbacks are the most expensive metric you carry.
One callback wipes out the job
A single callback burns roughly $150 in raw labor plus $300+ in lost billable time — on a job that may have only billed $450.
Too many comebacks become the pattern
Two to three comebacks per 100 calls is the trade benchmark; an 85%+ first-time-fix rate is the target you coach toward.
The quote cools before it is ready
Tech assesses, calls the office, the quote gets written in Excel, then someone calls the customer — and the deal cools.
Directional patterns from the trade and from operator interviews — not Mission results. Your numbers get established in the assessment.
Where the constraint often shows up
It takes the typing and the chasing — you keep every call
The agent runs the paperwork, the surfacing, and the follow-up. Every technical and approval judgment stays yours.
- Capture and log approvals
When a tech requests an out-of-scope sign-off, Mission gathers the photos, model and serial, and scope, pings your phone, then logs your decision with a timestamp — the audit trail builds itself.
- Chase incomplete tickets
It scans the day’s closed tickets for missing serial numbers, photos, parts receipts, or declined-work notes and nudges the right tech before invoicing — so you stop being the chaser.
- Triage callbacks for QC
Mission watches for callbacks and same-customer re-bookings, auto-tags them, attaches the original ticket and photos, and hands you a ranked “review these” list.
- Assemble coaching dossiers
Before each one-on-one it pulls per-tech callback rate, first-time-fix, job-duration-vs-estimate, and CSAT into a short brief — you walk in ready instead of digging.
The result
Fewer comebacks, better techs, no clipboard
The clipboard work runs itself in the background, and you get your hours back for the part only you can do.
Half your day is admin
- Verbal approvals blessed over a noisy phone, typed up later if at all
- Chasing techs for missing model and serial numbers before you can invoice
- Reconstructing who needs coaching on what from scattered tickets
Your day is the field
- Approvals captured and logged the moment you make the call
- Tickets chased and completed automatically before invoicing
- A coaching brief on every tech waiting before each ride-along
Safe by default
Mission holds the clipboard, never the judgment
The agent drafts, chases, and logs — but every approval, diagnosis, and coaching call stays in your hands, on the record.
- Connected
- Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
- Approved
- Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
- On mission
- You set the assignment once. The work stays on it for days and weeks without drifting.
- Observable
- You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Put your hours back where your license matters
Thirty minutes on your week, and you leave knowing what the seat is really costing.
Not ready to talk? Map one workflow yourself — free, no sign-up, and the first three steps put a dollar figure on it.