For HVAC dispatch & service coordinators
You make the call. We do the typing.
Re-keys the portals, watches the SLA clocks, and chases part ETAs so every dispatch decision stays yours. Mission diagnoses the operating constraint before prescribing the build.
Your day
The board would run smoothly if the phones stopped driving it
By mid-morning the calls are setting the schedule for you — three portals, a tech texting, and a parts question, all at once.
- Triage and dispatch judgment
- Ranking a freezing walk-in over a noisy condenser, matching the right certified tech, and deciding at 2 AM whether to roll a truck.
- Re-keying, status syncs, and clock-watching
- Retyping portal work orders into the field software, pushing statuses back before SLA windows close, and chasing techs and suppliers all day.
What it costs
The admin tax eats the operational week
Vendors put dispatch, scheduling, and invoicing busywork at the center of the day — and enterprise scorecards route future work by how fast you respond.
The week disappears into dispatch churn
Vendor estimates put dispatch, scheduling, and invoicing admin at 15–30 hours a week per contractor.
Operations turns into wall-to-wall admin
Vendors put roughly half to sixty percent of a small HVAC contractor’s operational week on administrative work.
Portal scores fall if the queue waits
Emergency work orders must be acknowledged inside 15 minutes — 30 for standard — or the portal scorecard takes the hit.
Directional patterns from the trade and from operator interviews — not Mission results. Your numbers get established in the assessment.
Where the constraint often shows up
It moves the data and watches the clocks — you keep every dispatch call
Works the tools you already use, across the portals and the field system, and confirms anything ambiguous with you first. Mission diagnoses the operating constraint before prescribing the build.
- Sync portals to your field system
Watch Corrigo, ServiceChannel, and Verisae, create the matching job in ServiceTitan or BuildOps, and push tech statuses back to the portal — no re-keying.
- Watch the SLA and NTE clocks
Acknowledge work orders inside the 15-/30-minute window, surface approaching breaches, and draft NTE increase requests for your one-click approval.
- Track part ETAs in one view
Open and follow supplier and warranty inquiries, consolidate ETAs, and auto-notify the customer when a part lands — you still decide the re-sequence.
- Chase tech notes and check-ins
Reconcile check-in/out against GPS and text techs for missing job notes so jobs close and bill on time — without you hand-chasing each one.
The result
The board runs ahead of the phones again
The portals, the SLA clocks, and the part ETAs stop living in your head — so you can run the day instead of reacting to it.
Reaction mode
- Logging into three portals to do the same status update
- Racing the acknowledgment clock between calls
- Chasing techs and suppliers to close and bill a job
Ahead of the board
- One synced view across every portal and the field system
- SLA windows acknowledged before they’re at risk
- Part ETAs and job notes tracked without the hand-chasing
Safe by default
The agent never makes the dispatch decision for you
Every severity call, tech assignment, and wake-someone-up-at-2 AM decision stays yours — Mission acts inside approvals and shows its work.
- Connected
- Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
- Approved
- Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
- On mission
- You set the assignment once. The work stays on it for days and weeks without drifting.
- Observable
- You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Keep the trucks moving. Drop the typing.
Thirty minutes on your week, and you leave knowing what the seat is really costing.
Not ready to talk? Map one workflow yourself — free, no sign-up, and the first three steps put a dollar figure on it.